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Frequently Asked Questions

What Shipping Methods Are Available?

At this time, we ship Canadian orders via Canada Post Expedited only. Orders from the United States are sent via USPS First Class Mail through our shipping partner, Chit Chats.

What Payment Methods Are Accepted?

We currently accept a variety of payment methods through Shopify Payments.

How do I place an Order?

Simply add products to your cart that you would like to purchase. When ready to pay, go to your shopping card to begin the checkout process and follow on-screen prompts.

How Can I Return a Product?

Please send us an email at info@eddyoutfitters.ca. We accept returns up to 30 days after receipt of purchase. Buyer is responsible for return shipping. Refunds will be processed to the payment method used at checkout.

How Long Will It Take To Get My Package?

We ship all orders received before 2 PM EST same day. All other orders are shipped next business day. Shipping times for Canada vary between 1-5 days transit time. Customers in the GTA typically receive their order next day. Shipping times for US orders vary between 3-10 business days.

Do You Ship Internationally?

At this time, we offer expedited shipping to Canada, and the United States. For all other locations, we offer low cost, flat rate shipping options.

What Payment Methods Are Accepted?

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Do I have to pay anything to return my items?

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How do I return an item?

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